No-refund policy
Effective October 12, 2026.
All completed purchases are final. We do not offer discretionary refunds. Please check your prepared results and the export price before paying.
Parcel is operated by Lumen Collective LLC. Billing questions can be sent to support@parcelexport.com.
Check your package before payment
Saved packages are prepared before checkout. The results page shows how many images were saved, how many failed, and the package price. Payment unlocks the prepared ZIP. A package with no successfully saved images cannot be purchased through the normal download flow.
When refunds are not available
We do not offer refunds for changing your mind, uploading the wrong file or choosing the wrong platform, selecting the wrong filename or folder options, duplicate purchases you intentionally make, or deciding that you no longer need the images. Refunds are not available for source-image quality, unavailable source URLs shown in the prepared results, or failing to download before expiry. Refunds are not available because a marketplace or store rejects images that were delivered as prepared.
Agency subscription
Agency subscription payments cover the month ahead and are not refunded for unused exports or for part of a month. Cancel from your account page at any time: billing stops and your access continues until the end of the month you have paid for. Reaching your plan’s monthly export allowance does not entitle you to a refund; extra exports are available at the one-time prices. A genuinely duplicated subscription charge is a billing error and is corrected; contact support with the Stripe receipt.
Partial exports and retries
A partial package contains the images that were successfully downloaded. Check the saved and failed counts before paying. Partial packages are not eligible for discretionary refunds. Where available, you can retry failed work up to twice within the existing access window without paying again. Retries do not guarantee recovery of unavailable images or extend the package expiry.
Download access
Results remain available for 24 hours after the package becomes ready, including time before payment. One payment unlocks the complete ZIP and redownloads during that window. Individual download links last up to one hour, never past the package’s expiry; return to the results page to renew a link. Save the complete ZIP on your own device before the displayed expiry time.
Billing errors and required exceptions
This policy does not remove rights provided by applicable law or your payment provider. Duplicate charges caused by a processing error, incorrect charges, or a charge without delivery of the purchased package may be reviewed and corrected. The system may reverse a payment captured after expiry or for an export that delivered no images. These are billing corrections, not a change-of-mind refund policy.
For a billing issue, keep your export ID, payment receipt, and any review reference. See Support for help. A payment-review request records the issue; it does not promise a refund.